FAQ

Frequently Asked Questions

What type of companies do you support?

We primarily support taxi companies, private hire businesses, fleet operators, transportation companies, airport transfer providers, and other businesses that require customer or dispatch support.

Do you only work with UK companies?

No. Nexcraft is focused on both the UK and USA markets.

Can you work with our existing dispatch system?

Our support model is designed to work around your existing processes and systems. During onboarding, we review your current workflow and determine how our team can integrate with it.

Can you provide support outside normal business hours?

Yes. Support coverage can be structured around your operational requirements, including extended hours, night shifts, peak periods, and ongoing coverage.

Can you handle both customer service and dispatch?

Yes. Our services can combine customer support and dispatch assistance depending on your business requirements.

Can you support our drivers as well as customers?

Yes. Driver communication and operational coordination can be included as part of your support setup.

Do you work with small fleets?

Yes. Our support model can be structured according to your requirements rather than requiring a specific fleet size.

Can support increase as our business grows?

Yes. We can adjust the level of support as your booking volume, fleet size, or operating requirements change.

How do we get started?

Simply contact our team and tell us about your business, fleet, operating hours, and the type of support you require. We'll discuss your workflow and recommend a suitable support model.

Still Have Questions?

Not sure what type of support you need? That's okay.

Tell us how your current operation works and where you're experiencing the most pressure. We'll help you identify where our team can add value.

Talk to Nexcraft