Every inbound call, chat, or ticket gets triaged fast — resolved directly when it's routine, escalated immediately when it's not.
Calls, chat, email, and tickets sorted and routed against your priority rules.
Target response times set per account and tracked monthly.
Anything outside scope routes straight to your team with full context attached.
One dedicated agent handling your inbound queue.
Pay per resolved contact — useful for spiky or seasonal volume.
Any incoming call, chat, email, or ticket — order status, account questions, simple troubleshooting, and routing for anything more complex.
Target first-response times are set per account, typically under 2 minutes for chat/phone and under 4 hours for email/tickets during covered hours.
Priced per seat or per resolved-ticket volume, typically $1,200–2,600/mo depending on channel mix and coverage hours.
Free 15-minute call — bring your current channel mix.
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