An AI voice/chat agent resolves the repetitive 70% of dispatch calls instantly — ride bookings, ETA checks, driver coordination. A dedicated human agent handles the 30% that needs judgment: disputes, multi-leg jobs, delays.
What running dispatch in-house costs versus the hybrid model.
| Option | Cost |
|---|---|
| One US/UK-based dispatcher, 40 hrs/week | $29–42/hr → ~$4,700–6,700/mo |
| One offshore dispatcher, dedicated | $7–16/hr → ~$1,200–2,600/mo |
| AI voice agent alone | $0.30–0.50/call |
| Nexcraft hybrid model | AI cost base + human judgment where it matters |
This is built for operators too small to justify an in-house dispatch team, but too busy to keep missing calls.
Ride booking, driver assignment, and account queries for small private-hire operators.
ETA tracking and delay handling for small US transportation and courier fleets.
Adjust your contact volume and complexity mix. Runs entirely in your browser.
We don't have a published pilot yet — here's the format every case study will follow once we do.
The problem: a small UK/US fleet was missing 40% of after-hours booking calls.
What we'd build: AI voice agent + dispatch integration + one dedicated agent for escalations.
The metric: bookings recovered, cost reduction, and response time — populated with real numbers once we have a pilot.
Primarily small to mid-size UK and US fleets — typically 5 to 60 vehicles — where hiring a full in-house dispatch team isn't yet justified by call volume.
Most small fleets land between $300/mo for AI-only coverage and $2,800–5,500/mo for full 24/7 hybrid coverage with 2-3 human agents in shifts. Use the calculator above for an estimate based on your call volume.
In most cases, yes — we confirm the specific integration during onboarding rather than overclaiming compatibility upfront.
We build call recording and consent capture into every engagement and review the recording-consent and telemarketing rules relevant to your operating country (e.g. TCPA in the US, PECR/UK GDPR in the UK) with you before go-live.
Free 15-minute call — bring your current call volume.
Book a Free Call