Nexcraft staffs inbound and outbound call center seats with QA-scored agents trained on your brand, your product, and your escalation rules — available business hours or full 24/7.
Sales calls, support calls, appointment reminders, and outbound follow-up — one team, one number.
Every call scored against your quality rubric, reviewed monthly with your account manager.
Business hours, extended hours, or full 24/7 in shifts — scaled to your actual call volume.
One dedicated seat, standard business-hours coverage.
Round-the-clock coverage staffed in shifts by multiple agents.
Most single-seat engagements run $1,400–2,800/mo for business-hours coverage, or $3,200–6,500/mo for full 24/7 shift coverage. Multi-seat teams are custom-quoted.
Yes — agents are trained on your scripts, tone, and brand guidelines and answer as your company, not as Nexcraft.
Every agent is QA-scored against call recordings and client-defined outcomes, with monthly reporting — not just average handle time.
Free 15-minute call — bring your current call volume.
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